Posts Tagged ‘airtran’
I had contacted Airtran by email, informing them that aside from all of their wonderful extras (pretzels and XM radio) I would never be flying their airline again due to their poor customer service and the amount of money extra they cost me. After all, I stated, I am a frequent flier with more than 50 flights completed per year. They would be loosing out on a lot of revenue in the long run.
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Anyone who has ever seen me interact with a customer service agent knows that I’m generally a polite, soft-spoken, easy to please individual. It honest-to-goodness doesn’t take much to make me smile and thank you (genuinely) for helping me with whatever problem I’m having. AirTran, in this regard, defies logic by providing the worst customer service I have seen during my entire time working with the travel industry.
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