So, you’re asking “What’s the problem?” The problem is, they’re supposed to attempt delivery to the residence first. The leasing office has told the drivers countless times that many residents are home during the day, and that they’re expected to go knock on doors. They don’t. And worse, the leasing office misplaces packages for days. They found a package delivered March 16th on May 10th, and called me up angry that I hadn’t picked it up until I reminded them that I was there on March 17th looking for it–then they just wanted to get off the phone).
So, I’m waiting for my Thule roof rack system I purchased off Amazon to arrive. I’m home most of the day Saturday when it’s scheduled to be in. 2PM I hear the knock on the door, and a FedEx guy is standing there with 3 of my 4 packages. Before saying anything else he points at the door-hanger sitting there on my door and says, “That wasn’t me.“
Strange, right? The three packages he had were shipped from Pennsylvania, and the one that was missing was from Arizona. I looked at the hanger and say it said “Delivery Attempted: Business Closed. Reattempt delivery on Monday” or some logistical gobbledygook like that. Needless to say, I’m annoyed.
He can’t even get me the package, because it wasn’t riding on his truck. I’m fuming because I was home all day and would have heard someone knock. Why couldn’t they just do their damn job?! The second guy did….sortof. I’d thank him for doing so, but you shouldn’t get thanked for doing your basic job duties, you should get thanked for going above-and-beyond, which he definitely didn’t do–such as scheduling the package for IMMEDIATE redelivery.
Instead, I have to go call their 1-800 number and get them to relay the message. Did it happen? HELL NO. So not only once, but twice FedEx failed to deliver on their common carrier agreement. I paid for 2-day service (well, sort-of, I pay annually for Amazon Prime which comes with 2-day shipping) and when they can’t be bothered to KNOCK on my door, just stick a note and rush off to the leasing office it’s very annoying.
So I guess the leasing office was closed to show an apartment (aka doing THEIR job), so now I have to wait 2 extra days to get a package. All I can say is, it better come tomorrow (Monday) or FedEx is going to be receiving phone calls every half-hour telling it to get its act together. Sigh.
That’s why I send everything priority mail or express mail. Much cheaper…even though (when I heard last) USPS outsources the big haul between major distribution centers to FedEx trucks. Anyone hear anything about that?
FedEx and the US Postal Service inked a seven-year agreement that involves the post office buying space on FedEx planes to transport its Express Mail, Priority Mail and First Class Mail and FedEx locating 10,000 overnight collection boxes at post offices nationwide.
Though FedEx and USPS execs said the current deal didn’t cover Internet or e-commerce arrangements, the agreement could provide greater efficiencies to USPS’ Internet deliveries since some e- commerce vendors like Amazon use Priority Mail a lot for lightweight shipments.
I never was able to find if they renewed that deal.
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