Initially, a polite rep at an unknown facility wrote back informing me she had authorized a $100 credit toward future travel if I ever chose to give them a second chance. To use the credit, I would have to call in and let them handle the reservation.
What she didn’t say is that to call and make a reservation one has to pay an extra $15-30 booking fee for doing it over the phone instead of online.
I replied, stating that their “low cost” airline had cost me $230 in extra rental car charges and hotel fees. Why would I use their airline when I could fly Delta or my favorite, US Air for the same net price?
Another friendly rep wrote back, apologizing and saying she had increased the travel voucher by $50.
Personally, I think that’s a slap in the face.
Don’t worry Airtran. Since you don’t want my business, you won’t get it. Other airlines are just as happy getting my dollars instead.
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